Quick answers to common buyer questions about pricing, usage, rollout, and security.
How is pricing structured?
It's $50 per seller per month for the seat license, plus $0.10 per minute of usage metered by active AI agent talk‑time.
What counts as a “minute of usage”?
Any time a seller is actively engaged with the Tough Customer agent—roleplays, coaching check‑ins, or live analysis during call reviews.
Do we need to pre‑purchase minutes?
No. Usage is metered and billed monthly alongside seat licenses.
What integrations are supported?
We work alongside your tools. Ask us about Salesforce, Slack, ServiceNow, and other workflows.
How quickly can we start?
Most teams spin up a pilot within days. Start small with a cohort of sellers, measure impact, then scale.
What about security and privacy?
We follow industry‑standard practices and align data retention with your policies. Let's discuss your requirements.
Is there a free trial?
Yes, we offer a trial so your team can evaluate fit before rolling out more broadly.